napi69 Casino & Sportsbook Data Care

This page describes what we collect when you use napi69 and how we keep that data protected. We collect personal information (name, address, identity card number, email) to open and manage your account, verify your identity, and process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). We also collect activity data—bets placed on Liga 1, Piala AFF, Champions League, live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus)—to calculate your tier progression, weekly cashback, and referral rewards.

We store all data on encrypted servers and do not sell your information to third parties. This policy explains what we collect, how we use it, how long we keep it, and your rights regarding your data on napi69.

Your privacy is central to how we operate. By using napi69, you agree to the practices set out here.

What Data We Collect on napi69

We collect your legal name, identity card number (KTP or passport), date of birth, residential address, email address, and phone number during account signup and verification. We use this information to verify your identity, open your account, and comply with anti-money-laundering regulations.

We also collect your payment information—the payment method you use to deposit (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet)—and the account or card details linked to that method. Our payment processors handle your payment card or e-wallet data directly; we do not store card numbers on our own servers.

We collect cookies and similar tracking technologies when you visit napi69. These allow us to remember your login session, display your balance and promotions, and analyze usage patterns to improve our platform. You can control cookies via your browser settings, but disabling some cookies may affect functionality.

We at napi69 collect only data necessary to operate your account, verify your identity, process your transactions, and calculate your rewards.

How We Use Your Data

We use your personal information to create and manage your napi69 account, verify your identity before first withdrawal, and process deposits and withdrawals. We also use it to comply with legal obligations (anti-money-laundering checks, tax reporting) and to investigate fraud or policy violations.

We use your activity data to calculate your monthly tier progression (Bronze through Diamond), determine your weekly cashback rebate, and track referral bonuses. We also use it to detect abuse (e.g. bonus exploitation, collusion) and to enforce our account terms. Your activity data helps us improve our napi69 platform—we analyze which sportsbook markets (Jakarta, Surabaya, Bandung, Medan, Semarang region coverage), live-dealer games, and slots are most popular so we can enhance them.

We do not use your data for marketing or promotional emails unless you explicitly opt in. You can change your notification preferences in account settings at any time. We do not sell your data to third parties, advertisers, or brokers.

Data Retention and Deletion

We retain your personal and activity data as long as your napi69 account is active. Once you close your account, we retain data for 7 years to comply with anti-money-laundering and tax regulations. After 7 years, we delete or anonymise your data unless longer retention is required by law.

If you request deletion of your data before the 7-year period, we delete non-essential information (email, phone) immediately. However, we retain identity verification, transaction records, and dispute history for the full 7-year period as required by law.

You may request a copy of all data we hold about you by contacting our support team. We will provide a download of your personal information, activity history, and communications within 30 days.

Personal Data

Name, ID, address, email, phone; collected at signup and used for account management and verification.

Payment Data

Payment method (mobile banking, local payment, etc.) and linked account details; used for deposits and withdrawals.

Activity Data

Bets, spins, session logs; used to calculate tier, cashback, and detect policy violations.

Retention Period

Active account + 7 years post-closure (legal requirement); shorter for non-essential data on request.

Third-Party Data Processors

We use third-party payment processors to handle deposits and withdrawals. Our processors include online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet partners, plus mobile banking, local payment, online payment, e-wallet for bank transfers. These processors collect and store your payment method details under their own privacy policies. We recommend reviewing their terms.

We may also use third-party analytics and anti-fraud services. These services may store anonymised activity logs on servers outside Indonesia. Our napi69 agreements with these processors require them to protect your data and not use it for their own marketing. We do not allow them to sell your data.

We do not share your personal data (name, ID, address, email) with sportsbook operators, game providers, or esports leagues. Game providers (who create Aviator, Sweet Bonanza, Gates of Olympus, Mobile Legends tournaments) see only anonymised play data (e.g. "50 Aviator spins, average stake") to improve game design.

Your Rights on napi69

You have the right to access, correct, or delete your personal data. Log into your napi69 account and go to settings to update your email, phone, or address. To request a full data copy or deletion, contact our support team with your account username and a copy of your identity card.

You have the right to opt out of non-essential communications. You can disable promotional emails and notifications in account settings. Disabling these does not affect your account functionality or withdrawal ability—we will still send transaction confirmations and security alerts.

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy. Our napi69 data protection contact is listed in the footer of every page.

Security and Data Protection Measures

Our napi69 platform uses encryption (HTTPS/TLS) to protect data in transit between your device and our servers. All databases are encrypted at rest using AES-256 encryption. Access to your data is restricted to authorised napi69 employees and contractors under strict confidentiality agreements.

We conduct regular security audits and penetration testing. If we detect a data breach, we notify affected users within 72 hours and cooperate with local authorities. We maintain automated backups and disaster-recovery procedures so your data is not lost in case of hardware failure.

International Data Transfer

Our napi69 servers and payment processors may store or process your data outside Indonesia. By using our platform, you agree to your data being transferred and stored internationally. We maintain standard data protection agreements with international partners to ensure your data is treated with equivalent security.

Contact and Updates

If you have questions about our napi69 privacy practices, contact our support team via live chat, email, or phone. Our data protection officer reviews all privacy inquiries within 10 business days.

We may update this privacy policy from time to time. Changes become effective 30 days after posting. We will notify you via email of material changes (e.g. new data sharing practices, longer retention periods). Your continued use of napi69 after the change date constitutes acceptance of the updated policy.

Our napi69 commitment to your privacy is non-negotiable. We protect your data with the same care we expect for our own.